Glance to the Rescue

While I have been using Glance for awhile now and tend to use it to do webinars, many of you may not know you can also use it to view and take control of your colleagues computer. Just this morning I was able to send my colleague a link and within seconds I was viewing their computer and able to help diagnose the problem he was having. The experience went very smoothly and it was as if I was sitting next to my colleague clicking their mouse and using their computer. While I was not able to initially solve my colleagues problem seeing what was happening allowed me to think about the issue and hopefully tomorrow morning I will get another chance to do a another session and resolve my colleagues issue. I will let you know what happens. But all in all Glance is a handy tool to have access to not only for webinars but for jumping in and doing technical support.

Postscript: This morning I took control of my colleagues computer and successfully resolved the issue, it took about 30 seconds- with tools like this, it makes me look good.

Glance to the Rescue

While I have used Glance in the past to do webinars and to do screen sharing, I have never had the opportunity until yesterday to use it to remotely control someone's computer. One of my students called me on my cell phone and shared with me that she was having trouble doing APA formatting in Microsoft Word. I suggested that we do a session using Glance and that I would take control of her computer. I quickly shot off an email with the log-on link to her colelege email address and within seconds we were up and running. I was able to take control of her PC and show her how to use the Reference Tools within Microsoft Office 2007 to create her citations and bibliogrpahy. My student, to say the least was fascinated by the support and my ability to remotely take control of her computer. The whole support call lasted about 10 minutes but after we were through we resolved all of her technical issues and she was then able to focus on her Action Research project. Having tools like Glance at your disposal was a god send.